Privacy Policy
Effective Date: October 14, 2025
Company Name: North Bay Home Renovations
Address: 920 O’Brien Street, North Bay, ON P1B 5X1
Phone: (249) 358-7366
Email: SeanTenEycke@nbhr.ca
1. Opted-in SMS Information
North Bay Home Renovations values your privacy and is committed to not sharing, selling, or otherwise disclosing your opted-in SMS information to third parties. Your phone number and any information related to your SMS subscription will not be shared with any external entities unless required by law or in connection with a legal obligation.
2. Purpose of This Policy
This Privacy Policy explains how North Bay Home Renovations collects, uses, stores, and protects personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada’s Anti-Spam Legislation (CASL).
We are committed to protecting your personal data and maintaining transparency about how we handle your information.
3. Information We Collect
We collect personal information directly from you when you:
- Request a quote, service, or consultation
- Fill out a contact or booking form
- Communicate with us via phone, email, SMS, or social media
- Subscribe to marketing communications
Examples of personal information may include:
- Name
- Address
- Email address
- Phone number
- Project details
- Communication preferences
We may also collect technical information such as IP address, browser type, and site usage data through cookies or analytics tools.
4. How We Use Your Information
We use your personal information to:
- Respond to inquiries and provide requested services
- Prepare estimates, contracts, and project documentation
- Schedule appointments or communicate updates
- Send transactional messages or confirmations
- Send marketing messages (only with your consent)
- Comply with legal and regulatory requirements
5. Consent and CASL Compliance
We only send commercial electronic messages (emails or SMS) to individuals who have provided express consent or where an existing business relationship permits it under CASL.
You can withdraw your consent at any time by:
- Clicking “unsubscribe” in our emails, or
- Replying “STOP” to any SMS message.
6. Disclosure of Personal Information
We do not sell or rent your personal information.
We may share limited data with trusted third-party service providers (e.g., payment processors, CRM systems, email platforms) strictly for operational purposes and only where confidentiality agreements are in place.
We may disclose information if required by law, court order, or regulatory authority.
7. Storage and Security
We maintain administrative, technical, and physical safeguards to protect your personal information against unauthorized access, loss, or misuse.
Personal information is stored on secure servers located in Canada or with service providers that comply with PIPEDA data protection standards.
8. Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. When no longer needed, your information is securely deleted or anonymized.
9. Access and Correction
Under PIPEDA, you have the right to access and request correction of your personal information.
To make such a request, please contact us at SeanTenEycke@nbhr.ca.
We may ask for verification of identity before processing requests to ensure your data remains secure.
10. Cookies and Website Tracking
Our website may use cookies or similar technologies to improve user experience and analyze website performance. You may disable cookies in your browser settings, but some parts of the site may not function properly.
11. Third-Party Links
Our website may include links to external websites. North Bay Home Renovations is not responsible for the content or privacy practices of those sites.
12. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or business practices. The updated policy will always be posted on our website with a revised effective date.
13. Contact Information
If you have any questions, concerns, or requests regarding your personal information or this Privacy Policy, please contact:
Privacy Officer
North Bay Home Renovations
920 O’Brien Street, North Bay, ON P1B 5X1
Phone: (249) 358-7366
Email: SeanTenEycke@nbhr.ca